TERMS AND CONDITIONS

Last updated: 30 June 2026

Welcome to the Dr Water Loo website. These Terms and Conditions govern your access to and use of www.drwaterloo.co.za (the “Website”), including any enquiries, applications or requests submitted through it.

By using this Website, you agree to these Terms and Conditions. If you do not agree, please stop using the Website.

1. About Dr Water Loo

Dr Water Loo provides an organic biological sanitation treatment intended for use in pit latrines, long-drop toilets and septic tanks. The product is designed to support the treatment of untreated human waste, reduce unpleasant odours and flies, assist the natural breakdown process and help manage sludge build-up while communities await permanent sanitation infrastructure.

Dr Water Loo is a sanitation-support product. It is not a substitute for proper toilets, sewerage systems, professional waste-removal services, public-health measures or permanent sanitation infrastructure.

1. Website information

We aim to keep the information on this Website accurate and current. However, the content is provided for general information only and may be changed, corrected or updated without notice.

Information on the Website does not constitute medical, environmental, engineering, procurement or other professional advice. Project outcomes can vary according to the sanitation system, site conditions, waste volume, number of users, application method, maintenance and other factors outside our control.

1. Product use and safety

Dr Water Loo products must be stored, handled and used only in accordance with the instructions supplied with the product and any guidance provided by us or an authorised distributor.

You are responsible for:

• reading and following all product instructions;

• using the correct quantity and application method;

• keeping the product safely stored and out of reach of children;

• complying with applicable health, safety and environmental requirements; and

• obtaining professional advice where a sanitation system is damaged, overflowing, unsafe or requires specialist attention.

Do not use the product for a purpose for which it was not supplied. Product use does not remove the need for routine inspection, responsible sanitation management or compliance with municipal and environmental requirements.

1. Enquiries, partnerships and applications

The Website allows governments, municipalities, non-governmental organisations, funders, resellers, wholesalers, manufacturers and other interested parties to contact us.

Submitting an enquiry or application does not create a partnership, agency, licence, distributorship, sponsorship, supply agreement or other binding commercial relationship. Any such relationship will arise only when the relevant parties sign a separate written agreement.

We may accept or decline an enquiry, application or proposed project at our discretion, subject to applicable law.

1. Quotations, orders and payment

Unless otherwise stated in a signed written agreement:

• quotations are valid only for the period stated on the quotation;

• prices, availability, delivery dates and lead times may change before an order is accepted;

• an order becomes binding only after we confirm it in writing;

• payment must be made according to the invoice or agreed payment terms; and

• delivery dates are estimates and may be affected by manufacturing, transport, customs, supply-chain or other circumstances beyond our reasonable control.

The specific terms contained in an accepted quotation, invoice, purchase order or signed agreement will take precedence if they conflict with this section.

1. Intellectual property

All Website content—including the Dr Water Loo name, logos, product information, text, graphics, photographs, videos, designs and downloadable materials—is owned by or licensed to us and is protected by applicable intellectual-property laws.

You may view and print Website content for personal, informational or internal business-evaluation purposes. You may not copy, reproduce, modify, publish, distribute, sell, licence, reverse engineer or commercially exploit our content or products without prior written permission.

Nothing on this Website grants any right to manufacture, distribute, resell or use the Dr Water Loo brand. Those rights require a separate written agreement.

1. Acceptable use

You may not:

• use the Website unlawfully or fraudulently;

• interfere with its security, availability or operation;

• introduce viruses, malicious code or harmful material;

• attempt unauthorised access to the Website or related systems;

• submit false, misleading, abusive or unlawful content; or

• collect information from the Website through automated scraping or similar means without written permission.

We may restrict or suspend access where we reasonably believe these Terms have been breached.

1. Third-party links

The Website may link to third-party websites or services. These links are provided for convenience only. We do not control and are not responsible for third-party content, security, availability, products, services or privacy practices. Accessing a third-party service is at your own risk and subject to that provider’s terms.

1. Privacy and personal information

When you contact us or submit a form, we may collect personal information such as your name, contact details, organisation, country and enquiry details. We process personal information in accordance with our Privacy Policy and applicable South African data-protection law, including the Protection of Personal Information Act, 2013 (POPIA).

You confirm that information you provide is accurate and that you are authorised to provide it. Please do not submit confidential or sensitive information unless it is necessary and you are authorised to do so.

1. Availability and security

We do not guarantee that the Website will always be available, uninterrupted, error-free or free from harmful components. We may change, suspend or withdraw all or part of the Website without notice.

You are responsible for using appropriate security measures and maintaining backups of any information you submit or rely upon.

1. Warranties and limitation of liability

To the fullest extent permitted by law, the Website and its content are provided “as is” and “as available”, without warranties not expressly stated in a written agreement.

We are not liable for indirect, incidental, special or consequential loss arising from use of—or inability to use—the Website, reliance on its content, third-party links, or use of a product contrary to its instructions.

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded, or any rights you may have under the Consumer Protection Act, 2008 or other applicable law.

1. Indemnity

To the extent permitted by law, you agree to indemnify Dr Water Loo against claims, losses and reasonable costs resulting from your unlawful use of the Website, breach of these Terms, infringement of another person’s rights, or misuse of our products or content.

1. Changes to these Terms

We may update these Terms from time to time. The revised version will be published on this page with a new “Last updated” date. Your continued use of the Website after publication means that you accept the revised Terms.

1. Governing law

These Terms are governed by the laws of the Republic of South Africa. Any dispute will be subject to the jurisdiction of the competent South African courts, unless applicable law requires otherwise.

1. Severability

If any part of these Terms is found to be invalid or unenforceable, that part will be limited or removed only to the extent necessary. The remaining provisions will continue to apply.

1. Contact us

Questions about these Terms may be sent to:

Dr Water Loo
French Street, Morningside
Gauteng, 2196
South Africa

Email: info@shmatrading.com
Phone: +27 83 325 9211
Office hours: Monday to Friday, 08:00–16:00